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*These Routine Care costs are a nationwide average and only applicable to Option C.

SAVE ON YOUR VET BILLS

Rogz Pet Insurance offers comprehensive cover for Accident, Illness and Routine Care to suit your pet's needs

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Am I limited to a list of veterinarians or can my pet visit any vet I choose?

You can use any Veterinarian who is licenced to practice in South Africa.

Does Rogz Pet Insurance offer benefits towards preventative treatment?

Yes, Routine Care is included in the Rogz Pet Insurance Option C package. We recommend and encourage responsible pet ownership. This includes spaying your pet, annual vaccination, tick and flea control, deworming and dental scaling/polishing (procedure only).

What is an Accidental Injury?

A physical or bodily injury that happens accidentally to your pet as a result of external, violent and visible means. For example: broken bones, snake bite, dog/cat fight.

What is an Illness?

An Illness means an unexpected sickness or disease or any change to your pet's normal healthy state, which is not caused by injury to your pet. For example: upset stomach, skin conditions, ear infection.

When is the best time to buy my pet insurance?

Puppies and kittens are more likely to develop an illness or injury than an adult pet. Their coordination is still developing along with their immune system. So, we suggest insuring as soon as possible to avoid unexpected surprises that may result in a pre-existing exclusion on your policy, preventing your pet from getting full cover.

But just because your pet isn't a puppy or kitten doesn't mean you can't or shouldn't get pet insurance. As pets age they get sicker and have more and higher vet bills than when they were young. As soon as your pet is 8 weeks of age they can be covered by Rogz Pet Insurance.

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Do you cover supplements?

Supplements are not covered.

Does my pet need to be vaccinated to qualify for cover?

Your pet will not be covered for illnesses that are preventable through vaccination therefore we recommend that your pet must have been vaccinated within the last year.

Is my coverage reduced for going to a specialist vet or an emergency vet?

No, your benefits will still be paid according to the tariff rate*.

*The Rogz Pet Insurance Tariff Rate is based on Petsure’s internal tariff of fees which is reviewed annually.

When will I receive my Certificate of Insurance?

Your Certificate of Insurance will be e-mailed to you. This may take approximately 10 days from the date of application.

When will my policy start?

Your membership will start on the first day of the month after your application has been received and accepted by us. We have a five day grace period: if you apply (and have sent us your banking details) before the 5th of that month, your policy will start on the first of the same month from which you applied. e.g. If you apply on 3rd February, your policy will start 01 February. If you apply on 7th February, your policy will start 01 March.

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Can I submit a claim for multiple visits for the same medical condition?

Yes.

Do I need pre-authorization from Rogz Pet Insurance before my pet is treated?

No, you do not need pre-authorisation before your pet is treated.

What do I need to do when I make my first claim?

  1. Pay the vet in full first
  2. Fill out a Claim Form and have it signed by the attending vet.
  3. Send:
    1. A Claim Form
    2. A detailed Vet Invoice
    3. Proof of Payment: To the administrator: PetSure Claims, PO Box 87419, Houghton, 2041 or via e-mail to:
    4. Microchip number and diagnosis.
  4. Hollard then calculates the benefit and value and sends payment directly to you. It is as simple as that. Note: Benefits are paid according to 100% of the tariff rate* less R240** excess per claim. Annual*** sublimits apply and are available on the Rogz Pet Insurance Website or on request (, 0860 00 ROGZ / 0860 00 7649). There is no excess deductible for Routine Care claims.

*The Rogz Pet Insurance Tariff Rate is based on Petsure’s internal tariff of fees which is reviewed annually.

**A R320 excess will apply for pets under the age of 13 months at time of treatment.

***Annual/per annum/policy year refers to the 12-month period between the anniversaries of the pet’s start date. Benefits renew on the anniversary of the pet’s start date.

What is the overall annual limit?

R30 000** for Options B and C and R8 000** for Option A. Annual* sublimits apply.

*Annual/per annum/policy year refers to the 12-month period between the anniversaries of the pet’s start date. Benefits renew on the anniversary of the pet’s start date.

**The overall annual maximum is per pet’s policy year.

Will anything delay reimbursement for my claim?

Yes, claims processing will be delayed if claims are not legible - this may occur with faxed claims. Claims processing may also be delayed if the claim form is not filled out completely or the claim form, invoice or proof of payment is not submitted.

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Can I cancel my policy?

Yes, you have a 14 day money back guarantee period from the start date of your policy to review and cancel with no obligation. If you would like to cancel your policy after this period we require one calendar month's written notice to cancel.

How do I renew my policy?

Rogz works on a monthly policy, as long as you pay your premiums, you will remain a member of Rogz Pet Insurance. You do not need to renew your policy.

How do I update my payment information?

Send an e-mail with updated payment information to

What are my payment options?

  1. Monthly debit order on 26th (for the next month) 1st or 4th of the month.
  2. Credit card - automatic debit on 26th (for the next month) 1st or 4th of the month.
  3. Annual* payments by EFT or credit card only.

*Annual/per annum/policy year refers to the 12-month period between the anniversaries of the pet’s start date. Benefits renew on the anniversary of the pet’s start date.

When will my credit card / debit card be charged?

You may choose either the 26th (for the next month), 1st or 4th of the month for payments to be charged.

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Can I change my pet's coverage during the year?

Yes, on your Pet's Anniversary date. Only one change is permitted in the life time of your Pet at the discretion of the Underwriter.

Can I transfer my policy to a new owner?

No, but you can change the pet over to a new owner.

The original owner will have to notify Rogz Pet Insurance of the change of ownership.

The original owner will then be required to cancel their Pet's cover on their policy and the new owner will send through an application form re-joining the pet under their name with new banking details.

The new owner will receive a New Policy (or Updated Policy if they are already a member of Rogz) covering the Pet.

The one calendar month waiting period will not apply unless there is a lapse in the monthly premium payment between Change of Ownership.

NOTE: There might be a change in premium due to a combination of different risk factors.

If I cancel my policy for any reason, will I get a refund?

Yes, you have a 14 day money back guarantee period from the start date of your policy to review and cancel with no obligation. If you would like to cancel your policy after this period we require one calendar month's written notice to cancel (there will not be a refund). If your pet has unexpectedly passed away, we will refund any premiums that have been debited for cover for the following months on an annual policy (one month cancellation period will not apply).

If I cancel my policy will I be able to reinstate my pet's coverage later?

Yes, but any new conditions that develop when your pet is not covered will be classified as pre-existing and may be excluded. A one month waiting period will apply after application to re-instate.

IMPORTANT NOTICE: The proposal to reinstate your policy is subject to underwriting guidelines. Acceptance of this insurance for any pet is at the discretion of the underwriters. We reserve the right to decline acceptance of a pet and to vary the conditions on which the insurance is accepted.

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Can the microchip harm my pet?

No. The microchip must be inserted by a veterinarian. It does not move around in the body and it does not harm the pet.

Can the microchip track my pet's location?

No, the microchip does not send out signals that can be traced by a tracking device or picked up via satellite. Your pet's location cannot be tracked with the microchip.

Is it painful to insert a microchip?

No more than any inoculation.

What happens if my pet does not have a microchip?

If your pet does not have a microchip, Rogz Pet Insurance requires that you have one inserted when you next visit your vet. You will need to pay your vet up front in full. Microchipping is done at the owner’s expense. Go to www.identipet.co.za for more information on the value of microchipping your pet for easy identification. Please note that you will not be able to make a claim without proof that your pet has a microchip.

What is a microchip and why do I need one?

Microchips are as big as a grain of rice and are injected under the loose skin in the neck area. The microchip has a unique number coded into it and is read by means of a scanner. The purpose is to quickly and efficiently identify pets and return them to their owners should they become lost.

Rogz Pet Insurance is brought to you and underwritten by The Hollard Insurance Company Ltd, an authorised Financial Services Provider. Rogz Pet Insurance is administered by PetSure (Pty) Ltd an authorised Financial Services Provider.