insurance.rogz.com requires JavaScript, please enable JavaScript and refresh

how to make a claim

  1. Pay your vet first.
  2. Download and fill out your claim form and have it signed by your vet.
  3. Submit your insurance claim which includes: a claim form, detailed vet invoice and proof of payment.

Hollard then calculates the benefit and value and sends payment directly to you. It is as simple as that.

Note: you must submit a copy of your pet's veterinary history with your first Rogz Pet Insurance claim.

how do I submit a Rogz Pet Insurance claim?

A completed insurance form with supporting documentation can be:

  • Uploaded via our Mobile App
  • Emailed to:
  • Posted to: PO Box 87419, Houghton, 2041
  • Faxed to 0866610989

how we handle claims

Rogz Pet Insurance is a Petsure Product.

Hollard will calculate the benefit owed to you according to the option you have chosen. The payment is sent directly to you. It is that simple!

Note: Benefits are paid according to 100% of the tariff rate* less R250** excess per claim. Annual*** sublimits apply and are available on the Schedule of Benefits Sheet, Insurance Plans page or on request (, 0860 00 ROGZ / 0860 00 7649). There is no excess deductible for Routine Care claims.

How Long Does It Take To Get Reimbursed?

Claims are processed within 7 working days of receipt; payment runs are done twice a week

claim examples

dog examples

Claim Refund Percent Refunded
Bile Duct Obstruction (illness)
Option A Only accidents are covered under this policy
Option B & C R 4752.00 R 3419.00 72%
Broken Bone (accident)
Option A Limit of R 3000 per accident
Option B & C R 6981.00 R 5471.00 78%
Broken Nail (accident)
Option A R 814.00
Option B & C R 1165.00 R 814.00 70%
Cruciate Ligament rupture (accident)
Option A Limit of R 3000 per accident
Option B & C R 5830.00 R 5155.00 88%
Cruciate Ligament Rupture (accident)
Option A Limit of R 3000 per accident
Option B & C R 5186.00 R 3487.00 67%
Dog Attack (accident)
Option A R 730.00
Option B & C R 1062.00 R 730.00 69%
Histocytoma (illness)
Option A Only accidents are covered under this policy
Option B & C R 2633.00 R 2221.00 84%
Laceration (accident)
Option A Limit of R 3000 per accident
Option B & C R 6981.00 R 5471.00 78%
Osteosarcoma (illness)
Option A Only accidents are covered under this policy
Option B & C R 10475.00 R 7157.00 68%

cat examples

Claim Refund Percent Refunded
Bronchitis (illness)
Option A Only accidents are covered under this policy
Option B & C R 2506.67 R 1406.53 56%
Dermatitis (illness)
Option A Only accidents are covered under this policy
Option B & C R 833.30 R 537.80 65%
Dog Attack (accident)
Option A R 1987.00
Option B & C R 3445.50 R 1987.00 58%
FeLV/FIV Test (illness)
Option A Only accidents are covered under this policy
Option B & C R 956.00 R 533.65 56%
Obstipation (illness)
Option A Only accidents are covered under this policy
Option B & C R 3746.00 R 2814.00 75%

*The Rogz Pet Insurance Tariff Rate is based on Petsure’s internal tariff of fees which is reviewed annually.

**A R330 excess will apply for pets under the age of 13 months at time of treatment.

***Annual/per annum/policy year refers to the 12-month period between the anniversaries of the pet’s start date. Benefits renew on the anniversary of the pet’s start date.

Rogz Pet Insurance is a Petsure Product. Petsure is a division of Hollard Insure which is a division of The Hollard Insurance Company Limited (Reg No: 1952/003004/06), an Authorised Financial Services Provider.